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The improvements include technological upgrades and added personnel. Besides improving customer service, another goal of the chat feature is to direct customers to self-serve when possible. The chatbot is just the latest enhancement the Department has made to service an unprecedented volume of unemployment claims.

Customers should not enter claim-specific information into the chatbot as there is a not a live agent on the other end. Ordered hundreds of new laptops so more employees who must remain home for health reasons can work remotely.

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For more information or to use this new tool, please visit MyUnemployment. How do I reset my pin?

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It was developed in partnership with the New Jersey Office of Innovation, and uses Google technology. Here are a few: Deated hundreds of employees as essential, trained and temporarily reased them to work for the Unemployment Insurance division.

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The feature simulates a human text response to provide real-time responses to the 20 most frequently asked unemployment-related questions. In its first 3 days of operation, the chat feature engaged with approximately 50, user interactions, freeing up time for agents to focus on claims that need intervention rather than answering frequently-asked questions.

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Statewide Governor Phil Murphy Lt. Go back to all press releases. How do I check my claim status? This new feature points them in the right direction to find the answer quickly.

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We continue to urge customers to also read the helpful guides and information at MyUnemployment.