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I try to provide a safe space so they feel ok and can get whatever is troubling them out in the open. Then we work together on ways to make things better. If you need to speak to someone urgently, call Lifeline 13 11 14 or Kids Helpline


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Fact checked Updated: January 20, Luckily, telehealth is available to help individuals without resources get the support they need. Many websites and apps offer free online therapy chat. Online therapy chat allows you to attend therapy sessions via chat room, text, or webcam with a d professional in the privacy of your own home. We arrived at our top picks by looking at the things that matter most to those seeking mental health support online. We may receive commission if you decide to use counseling services through BetterHelp or other resources on our website.

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In addition, per Military Rules of Evidence MRE - Victim-Victim Advocate Privilege communications between a victim and Safe Helpline staff for the purpose of receiving advice, support, or assistance is privileged information in cases arising under the Uniform Code of Military Justice.

Please don't include any personal information on this form.

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To learn more, review the info-paper hereor you can ask Safe Helpline staff for more information. Information on military-specific policies, such as reporting options Restricted and Unrestricted Information for family and friends of survivors Information for leadership What can I expect from a session?

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When you are done chatting with the staff member, you have the opportunity to leave anonymous feedback for Safe Helpline about your experience with the Online Helpline. Safe Helpline staff will not ask you for personally identifying information about yourself.

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Footer first. Without this record, there is no way for anyone else to read the conversation you have with Safe Helpline staff. No exception has ever been requested or granted in the history of the Safe Helpline. Improve this by optional :. Visit online. Follow-up Support is an optional resource that provides survivors who have not yet reported their sexual assault to a military authority to receive a follow-up call from Safe Helpline.

Online Helpline.

How it works

To ensure quality support and care, Safe Helpline carefully vets, trains, and monitors the performance of all staff members. The service is completely anonymous and confidential—we will never ask you for any information that would identify who you are.

Every time you, or a Safe Helpline staff member, hit send, your words are encrypted using bit SSL technology, the best available. That way, the text cannot be intercepted and read in transit.

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Get Help Now. Main. How can I make my Safe Helpline online sessions safer? How have we made Safe Helpline online sessions safe? Was the information on this helpful?

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Certain exceptions to this privilege may apply, but Safe Helpline will always seek legal advice when determining if an exception applies. The Online Helpline works like other instant messaging and online chat systems, but with enhanced security measures. You'll enter a private one-on-one chat with a trained Safe Helpline staff member and chat live by typing messages back and forth. This means that you may refuse to disclose information shared with Safe Helpline staff, and may prevent staff from sharing the information without your consent.

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Who will I be chatting with? We cannot control the privacy policies of the DoD. Is my safety guaranteed?

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We never log your IP address. You can take comfort in knowing that Safe Helpline staff members are trained to meet the unique needs of survivors within the DoD community. When the chat is over, clean your cache and history and then erase the cookies on your computer or mobile device, as long as you think doing so will not raise red flags or put you at risk. Once you begin a session, Safe Helpline never captures this address, so a session can never be traced back to you.

How can the Online Helpline help me?

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If you need to share personal information, use the secure Military Feedback Form. For more information about staying safe online, follow these tips. There are certain steps you should consider to ensure confidentiality and safety. Need help?

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If you suspect your computer is being monitored or is not safe, consider using a different device. Unlike other online chat platforms, which save data that can be accessed later, Safe Helpline does not record the transcript of your online session. Ask a trusted friend to borrow their computer or mobile device, or consider using a computer lab at a local public library.

It can be difficult to talk about what happened. We take these ratings and comments seriously.

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The check-in allows you to connect back with Safe Helpline staff, review resources provided during the original contact and ask any additional questions. We have done everything possible to ensure your safety and anonymity, but we cannot guarantee the security of your computer. You can chat one-on-one with a Safe Helpline staff member to access a range of support services including:.

Where to find the best free online therapy and why it matters

In addition, each chat is overseen by a highly trained Safe Helpline Supervisor to ensure all users have a positive helpline experience. Footer second.

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If you would like to receive a follow-up call to ensure that you were able to connect with the resources provided, our staff can discuss that option with you. We encrypt all data. If at any time you feel unsafe using the Online Helpline you can call the Telephone Helpline at to be connected with trained Safe Helpline staff members who can help. Follow-up Support is entirely optional and staff will never ask for PII if you do not want to receive a follow-up call.

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If you think that someone may be using tracking software on your computer, it is important to find a safer computer or use a telephone instead. Footer third. These steps are particularly important if the person abusing you has access to your computer.

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You can feel free to share as much or as little as you like with us. The Online Helpline was built using special anonymous routing methods that obscure the connection between you and Safe Helpline staff via the use of a unique code that cannot be traced back to you. Staff come from diverse backgrounds with different experiences but they all share a passion for helping others. If you are using a DoD computer, please be aware that the department may monitor your computer activity.