They text. Since its launch inthe help line appears to be doing well; it's been featured in the New YorkerGlamourWiredand many more magazines.
To volunteer with the Crisis Text Line, check out their website. Some attribute this to users' desire for anonymity, which is easier to maintain through text than through phone calls. According to the Pew Research Center, texting among teens rose from 50 to 60 texts a day between andand it stands to reason that the would continue to rise.
If you need help, text "start" to By Eliza Castile. Finally, after a final video chat with a trainer, the volunteer is placed in the field, so to speak, where they remain in contact with other therapists as they work.
The same study found that 75 percent of teens overall use text messagingand crisis helpline volunteers have begun to see this trend in their work. Rather than having counselors waiting on the other end of a telephone line, the nonprofit has trained volunteers waiting behind a computer screen, so users can get help without having to talk on the phone. Although the therapists are volunteers, each goes through an extensive, hour online training course before being put in contact with other therapists.
Teamwork makes the dream work, y'all. Although most people use texting for making plans and sending adorable cat photos, the Crisis Text Line is putting it to an entirely different purpose.
In addition, director of operations Baylee Greenberg claims that texting's "extremely factual" nature helps counselors identify the problem early on. Many existing help lines include a text-based section, but most focus on their phone lines or online chatting options.
Unlike other help lines, however, the Crisis Text Line lets you talk without ever actually having to, well, talk — making it an enormous help for people who have trouble speaking on the phone. According to the Wall Street Journalthe National Dating Abuse Hotline's chatting option receives messages at the same rate as phone calls, and volunteer-based online network IMAlive focuses solely on providing counseling through instant messaging.
One of the text line's other unique qualities is its lack of specificity. Many people prefer texting to speaking, the Daily Dot points out, and as a result, the Crisis Text Line may be more appealing to someone in a crisis.
On the surface, it's like any other help line — with just oneanyone in need is immediately put in contact with a trained therapist.