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If you prefer to put a screenshot in the Clipboard, hold down the Control key while you press the other capture key combo. Snagit : Snagit is a program for both Windows and Mac that includes more advanced editing and annotation options for images and videos. Click the Get Help widget on the bottom right of the help center. Check out Apple's detailed instructions for OS X There are other screen capture tools by third-party developers that can help you take and manage screenshots and videos. The widget will offer suggestions for help articles that may answer your question.

Our ship widget leaves it up to you to end the chat! We respond to all tickets and chats in the order we receive them, so your chat time may vary depending on the volume of requests.

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Use the search bar to search individual words, phrases, or questions. If the download didn't start, click one of the links on the Splashtop web to download manually. Exchange tips, tricks, workflows, and best practices.

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See the Submitting a Ticket - Best Practices section below for tips on submitting all the information our team will need to resolve your issue right away. When you submit a ticket to the support team, it's best to include as much information about the question or issue as possible. Explains available support options, how to submit a request, use the chat widget, take screenshots, and do a screen share, and best practices for submitting a ticket.

How to Contact ShipStation.

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ShipStation Help U. Troubleshooting Guide Contact Support. Once you enter a chat, you have a few more options besides just having a conversation with the support agent. When contacting the support team, screenshots or video captures of the issue you're experiencing are extremely helpful.

Please chat or ship in for quickest support if your plan includes these channels. Type of printerIf issue is related to printing. For all other s, follow the instructions in the How to Contact ShipStation section below. A screen share can help agents to see the issue occur in real-time and get a chat idea of exactly what is going on.

To save time, you can download ShipStation's version of Splashtop SOS before contacting support so you are ready in case screen sharing becomes necessary. If you have a question, experience an issue while using ShipStation, or are unable to create labels, ShipStation has multiple support options to meet your needs.

Remember these best practices when you submit your ticket:.

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Our support team is here to help you resolve your issues and get shipping as soon as possible. You can then paste the picture into an or document.

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Our online help center includes product and feature help articlesintegrations help articlesand troubleshooting help articles so you can learn how to use features or resolve common issues right away. Interact with and learn from other ShipStation users. During high volume periods, response times may exceed one business day. Every time you open Splashtop in the future, the program will generate a fresh, unique ID for the new session.

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How to Log Into ShipStation. This will take you to a ShipStation screen in your current browser session.

The Splashtop. They can ensure the ShipStation team is looking for the ship in the right place, provide hints on how to replicate the issue, and provide information which would not normally be available to the support team member, such as detailed information about an order available in your selling channel but not found in ShipStation.

Snagit also includes access to a Screencast so you can your saved images and chats and easily share them with others. Download Splashtop SOS. This will trigger an automatic download of the Splashtop application. The information you should include in your initial will depend on what your issue is.

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Community Forum. Any steps you may have already taken to attempt to resolve the issue, if any. You must be logged into ShipStation for the ship option to be available. Monosnap : Monosnap is a free program for both Windows and Mac that also includes a free online storage where you can your screenshots or videos under 5-minute. It's often easier to let them see what's happening instead of attempting to explain it. What is happening and when, if it is consistent or chat, which integration is involved selling channel, carrier, etcwhat task you are trying to accomplish when you experience the issue import orders, create a label, print a packing slip, etc.

Anyone can ask a question in the Get Help widget. Or, if you cannot find the answer you need, click the Contact Support button. Check out Microsoft's detailed instructions for Windows 8. Use the left-side to browse articles based on what task you need to accomplish or feature you wish to use.

Click the help menu and choose Get Help to be redirected back to this. Click Get Help in the Help menu's dropdown. If you are not logged into ShipStation, you will be presented a ticket form to fill in and submit your support chat. Then click OK in the Disconnect popup. You can then attach that file to an or drop it into a chat window to share with another person. There are two types of screen captures you can take: the entire screen or the ship window.

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See the sections below if you do not know how to take screenshots or videos. For Enterprise syou also have the option to call our Enterprise s support team. It's fast, secure, and easy to use. The agent can then ensure you are also taking the correct steps to resolve the issue!

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tickets will receive a response within one business day. Chat support Bronze or higher Open a live chat with one of our support agents to get your questions answered right away.

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If you are unable to log into ShipStation or access the Get Help widget, send an to support shipstation. See the Using the Chat Widget ship below for details on the chat functions. For example, if you have three programs open at the same time, you might want a screen capture of only the active window. Most how-to questions and many troubleshooting needs can be addressed with these help articles. CloudApp offers a free pricing chat that allows you to take basic screenshots and videos, as well as paid pricing tiers if you need to use the program in a more advanced way.

There is no harm if you download a new installation, but it is unnecessary. Additionally, include if you are printing with ShipStation Connect, when the issue started, if the issue occurs for all print jobs or just certain jobs. During a chat or a phone call with one of our support agents, they may request that you share your screen with them. The phone is listed in ShipStation's Help menu.

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support All plan levels Send an to our support team and we'll get back to you typically within one business day. Many of these programs also include the ability to edit and annotate the screenshots or videos, so you can resize, add arrows and outlines, or hide information you don't want to share. Name of carrier and serviceif issue is related to labels. Support Channel Plan Type Required Description Online Help Center All plan levels Our online help center includes ship and feature help articlesintegrations help articlesand troubleshooting help articles so you can learn how to use features or resolve common issues right away.

Everyone can view community posts. Follow the instructions below to chat the support team through your ShipStation. Then click the End button or Cancelto go back to the chat. Name of automation ruleif issue is related to automation rules.

Sorry, we didn't find any relevant articles for you.

For these ed images or videos, you'll receive a link to easily share with others. You'll next see a list of help articles that may provide the information needed to answer your question. For the widget to offer the other support options available to your subscription plan, you must be logged into your ShipStation.

You must be logged into ShipStation to chat and comment. The support agent should now be able to view your screen and interact with it to guide you through the troubleshooting process. Include a screenshot or video. The options available to you will depend on whether you are logged into your ShipStation and what plan you are subscribed to.

If you are unable to log into your ShipStation : review our Troubleshooting Guide for ships you can take to help resolve this issue. This helps the agent to fully understand what you need and answer your question or resolve your issue with their first response.

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Available support options vary depending on your subscription plan level. Once the chat is done, click the three dots and then click End Chat.

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CloudApp : CloudApp is a program for both Windows and Mac that allows you to take screenshots, modify or annotate images, and share them as needed. If the do not provide what you need, you can then choose Contact Support.

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When you finish your screen-share session, quit Splashtop by clicking either the Disconnect button or the red X in the corner of the pop-up. The best way to contact ShipStation's support team is to use the Get Help widget available on our online help center which you are on now. High Volume Wait Times During high volume periods, response times may exceed one business day.

The phone to contact the Enterprise s support team will be listed under the Help menu icon when you are logged into ShipStation.

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