Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. After researching and testing dozens of live chat solutions, we narrowed them down to our top 12 recommendations.
Are you shy and want to confidently start conversations? Or perhaps you're trying to overcome being an introvert and would like ideas for how to get speaking practice. These conversation starters will help. Speaking conversationally is usually just about knowing the right thing to say in any given situation.
Drift actually conducted a major study of sales teams to see how fast sales associates were responding to new inquiries on site. Some of the top ones that come to mind are IntercomDriftInfluxand Autopilot. Live chat is one of the best tools that many B2B companies are utilizing on their websites. If you said live chatyou were correct for the most part. You came across something that drove you away. How can I respond within five minutes? But what happens when someone has a question like: I run a small business and I want to use your software to integrate with X, but I need XX amount of s.
For this example, we can run through the setup of Driftone of the most popular platforms.
4 reasons why you need live chat now (and how to set it up)
If you want my team to just do your marketing for you. Waiting more than 15 minutes to respond meant losing nearly all of your potential le. When I hit their pricingI get a personalized message asking me if I have questions about the pricing.
I think to myself:. I browse their products, services, and features. And nearly any company can benefit from the ability to overcome objections faster. They might have forgotten completely, or even worse, they may have moved on to a competitor with a faster response time. Gone are the days of sitting on an outdated live-chat platform, waiting for help, only to receive a message asking you to call them or visit their FAQs.
What do you want to chat?
One of the most genius inventions of live chat today is being able to customize responses based on common questions, or simply respond with an automated bot that can assist. They instantly give me a way to overcome objections without me having to search or work for it. Look how Directive Consulting captures le using a simple bot on Drift:. It can help you out in many other ways, too. I wait patiently by my inbox, refreshing, and hoping for a response.
Instead, they used a bot to capture le. Let's have an one-on-one conversation What's your phone ?
Conversation tip #1: be friendly!
They found that there was a 10x decrease in the odds of making contact with a lead after just five minutes without a response. And live chat does more than just decrease response time. I just ask. And look how Venngage uses live chat to do exactly that:.
And if you look at how many companies were failing at contacting le in five minutes or less, the data is pretty scary. Or that responding faster meant huge increases in le? I hope you enjoy reading this blog post. Look how RapidMiner uses simple questions to get a feel for each site visitor:.
Nobody appreciates waiting on hold for 15 minutes or sitting by their to get a response days later. Responding faster is guaranteed to provide a better user experience and it will likely lead to increases in conversions. Example: www. And Dialpad does the same thing on their pricing s. What website should we analyze? Thankfully for new live-chat converts, there are tons of live-chat platforms out there today. Would you believe me?
Live chat is one of the quickest methods of customer service, but it used to be horrible. That means you either had to call, sit on hold and speak to a pushy sales rep, or send an that would very likely get lost in the shuffle. RapidMiner is one of my favorite examples of this. They also researched how response times impacted lead generation.
A welcome message is what people are going to see when they land on your site for the first time.
+ conversation starters so you can confidently talk to anyone, in any language
Not only will it make them happy, but it can also have a big impact on their potential to convert. Use these bots to engage with customers and offer easy solutions to their most common problems.
If you want to do it with code, you can do that, too. Thanks for reaching out to us. And Drift found data to back this up. One word: bots.
And Drift has their own version of bots, too. Days later, still nothing. How can we get in touch with you? Applications like Intercom excel at using bots to communicate. This has happened to me a lot. It happens a lot. I run a small business and I want to use your software to integrate with X, but I need XX amount of s. I go to a website that looks cool. And look how Venngage uses live chat to do exactly that: Live chat has become my go-to way to get answers to big questions.
The fact is, forms are starting to die. Responding faster to a lead or a potential customer is going to leave a better impression than making new customers or any customers wait around.
Welcome to betterhelp!
In fact, Drift went an entire year without using forms for lead capture. Think about it. You simply start building out your live-chat software from their dashboard. Sure, Neil, that makes sense. You can still take advantage of the live-chat software by integrating bots that can respond for you. Bots used to be terrible :. Here are four reasons why you need live chat now. Well, congratulations, company X, you just lost out on a big, easy sale.
It helps real people.
Start by customizing your welcome message and make sure to a professional hehot to personalize it. Save my name,and website in this browser for the next time I comment. I got a very specific message asking me if I had questions about that exact topic. Please call this xxx-xxx-xxxx or visit our FAQ. And then you sit there wondering why on Earth live chat even existed if they simply directed you to another medium.
They anticipated my questions and concerns and were there to help me answer them.
Live chat is a way to overcome objections before they sprout up. You can even use bots on live chat as a way to measure the user experience and improve upon it with critical feedback. Forms are dead. How does the cost vary and what will management look like for those s? In fact, in that same study, nine out of ten respondents said they expect to be able to use live-chat messaging to get help from companies online. Influx is great for those who need a little extra chat supportoffering regular trainings and re-trainings to their users. It allows you to help customers instantly, despite not actually responding on your own.
Responding faster to a lead or a potential customer is going to make a better customer experience. Head to Drift. Because it converts. Do you see what I mean?